know the following information I am about to reveal does not have much to do
with entertainment, Las Vegas wise, but it is something I just thought I would
pass along to all you fellow computer owners.
always promised myself that I would never to go out and buy something new for
the computer until hearing how it worked from friends, etc. Well, I wished to
heck I had adhered to that philosophy last week. I, like millions of others I
am sure, watched the news and read the newspaper about the wonderful new
product from Bill Gates, the 2002 Windows XP Home Edition that went on sale a
couple of week ago. Like a jerk I went to Office Depot and immediately
purchased the XP.I couldn't wait to download it. Mistake number one and two.
a writer I rely heavily on my computer to send and receive emails and faxes. I
also have lots of protection having just purchased the upgrade editions of
Norton Utilities and AntiVirus 2001 a few months ago. To my surprise, after
loading in the new XP, my WinFax and Norton stuff was no longer working. So,
naturally, like all computer dummies, I figured it would take a simple download
from Symantec. So I go on line and begin looking for help from the company I
trusted to keep my computer safe and up-to-date. I had over 270 days of upgrade
remaining on my Norton stuff. I knew they would take care of me. There was no
doubt in my nimble little brain! Wrong!
can call two phone numbers they give you for support or you can try (and it is
not easy) to get help on-line. I first tried to call Symantec (they are the
parent company of Norton and Winfax) Friday evening. The automatic answer
machine said they are closed until Monday. Okay, over the weekend, I attempt to
send message after message requesting information on how to make my 2001
editions work via the on-line support system (which I guess is free). Some of
my messages went somewhere that would not respond with an answer (it actually
says that). After two days of frustration I call the 800 number. Well, if I had
stayed on line and asked a simple question it would have cost me $29.95 per
incident. I tried the 900 number and it charges $2.95 per minute. Heck it's
cheaper to go out and buy a new product. I would say that is not quite giving a
consumer good support.
on the following Tuesday I get an email reply from Symantec. The 2001 editions
no longer work with XP. There is no simple download to make it work either. One
must go out and buy another edition, the 2002. I believe Symantec knew all
along that XP was coming and that their older editions (including 2001) would
not be compatible. I have no personal knowledge of the actual ownership of
Symantec, but I would say Bill Gates is in there somewhere. "Let's introduce this
marvelous new product and while we're at it let's make sure all that other
stuff is obsolete," someone maybe said in a planning meeting. "That way, after
they get home and find out their computer is no longer protected and they can
no longer send a fax or get one, they'll have to go out and buy the new stuff.
Not only will we make another billion or so on the XP, but just think of the
billions we'll make selling all the other stuff. Neat huh?"
gang, I'm stuck. I now have to go get new editions of the product I had
purchased a few months ago. It is, in my opinion, another "rip-off" of the
consumer. And, to be perfectly
honest with you, the XP Home Edition is not worth it. Oh, sure the color and
sound is wonderful, but for a computer dummy like myself it's really not worth
all the frustration and extra cost. My Windows 98 worked perfectly. What I'm trying to warn you about, gang
is unless you are willing to shell out more money than the original $99.00 for
the XP (to replace your fax and protective devices) then stay away from it.
Just thought I would pass this little story on to you as a warning.
I'm outa here!
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